First Supply takes stock: Exotec system quadruples warehouse capacity on the same area

The American wholesaler First Supply has drawn an initial conclusion just over a year after commissioning the automated "Skypod" system from Exotec. According to the automation provider, order picking in the new distribution center is ten times faster than the previously used manual processes. At the same time, the possible storage capacity has quadrupled on the same area. As a result, First Supply can deliver orders placed by 5 p.m. by the following morning.
The "Skypod" system by Exotec combines vertical storage with automated picking processes, thereby reducing the walking distances of employees. (Image source: Exotec)
The "Skypod" system by Exotec combines vertical storage with automated picking processes, thereby reducing the walking distances of employees. (Image source: Exotec)

First Supply supplies craftsmen and construction companies with products for heating, ventilation, and air conditioning technology, sanitary, lighting, and water supply, as well as construction and industrial needs. To speed up order processing, the company relies on an automated storage and picking solution from Exotec in its new distribution center.

The "Skypod" system enables compact, vertical storage while simultaneously reducing the walking distances of employees. According to Exotec, this allows for four times the storage capacity on the same footprint compared to the previous solution. Additionally, the system features a 30 percent capacity reserve for future hardware expansions.

More than 14,000 items are handled through the automated solution. The picking speed, which is ten times higher than the previous manual processes, shortens processing times. At the same time, automation reduces the time employees need for walking distances in the warehouse.

Up to 20 Percent of Order Volume for the Following Day

According to the company, the changed warehouse processes also impact distribution. First Supply can supply its branch network with goods overnight and process orders for the following day. The prerequisite for delivery the next morning is an order receipt by 5 PM.

According to Exotec, orders for the following day account for up to 20 percent of the daily order volume in the new distribution center. The automated picking also helps First Supply manage seasonal and daily order peaks.

In further developing the location, the wholesaler relies on the expandability of the existing facility. The planned capacity reserves are intended to enable additional hardware without having to interrupt the ongoing warehouse operation for an extended period.

Automation Supports Supply After Floods

According to the company, the effectiveness of the new warehouse processes was also demonstrated during the severe flash floods that hit the southeastern part of the U.S. state of Wisconsin in August 2025. In this situation, First Supply was able to provide hundreds of affected customers with the needed products at short notice.

With the new distribution center, the fifth-generation family business is simultaneously expanding the logistical capacities of its branch network in the Midwest of the United States. The automated warehouse technology forms the basis for faster order processing and a possible expansion of storage capacities.

Translated automatically from German.
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